Consumer Protection & Returns

Cancellation & Refund Policy

We stand behind the craft and quality of our apparel. If something isn't right, here is our transparent return, exchange, and refund process.

Cancellation Window

24 Hours

Or before parcel dispatch

Return Window

7 Days

From recorded delivery date

Refund Turnaround

5–7 Working Days

Direct to payment source

1Order Cancellation Policy

You may cancel your order free of charge within 24 hours of placement or before the parcel has been booked for dispatch with our logistics partner.

  • To cancel, email [email protected] with your Order Number (e.g. FIT-2026-XXXX) and reason for cancellation.
  • Upon successful cancellation, 100% of the prepaid amount is reversed back to your payment source immediately.
  • Orders that have already been handed over to the courier (status marked SHIPPED) cannot be cancelled in transit, but can be returned under our 7-day return policy.

27-Day Returns & Exchanges

We offer an easy 7-day return and size-exchange policy from the date of confirmed delivery. If the t-shirt does not fit as expected, or if there is any craftsmanship defect, we are happy to assist.

Eligibility Criteria for Returns:

Garment must be unworn and unwashed
Original brand tags attached
Original packaging bag retained
Return initiated within 7 calendar days

3Return Shipping & Warehouse Address

Returns are picked up by our courier partners where reverse-pickup is serviceable. In rare areas where reverse pickup is unavailable, our team will request self-shipment to our registered returns facility:

Vidhi Lifestyle & Prints (Returns & Quality Dept.)
H. NO. 117, DUKHUTOLA, Karandih, Jamshedpur,
Jugsalai, East Singhbhum, Jharkhand — 831002, India
Contact: [email protected]

4Refund Turnaround Times

Once your returned parcel reaches our Jamshedpur facility and completes a standard 24-hour quality verification, the refund is initiated automatically:

Prepaid Payments (Razorpay — UPI, Cards, Net Banking)

Refund is credited directly back to the original source account / payment method via Razorpay within 5 to 7 working days (bank processing times apply).

Cash on Delivery (COD) Orders

For COD orders, our team will request your verified UPI ID or Bank Account Details (Account Number + IFSC). The amount is credited via direct bank transfer (NEFT/IMPS) within 5 to 7 working days.

5Exceptions

Custom personalized orders (apparel custom-printed with specific client initials, clan names, or tailored artwork) are non-returnable unless received with a verified print or fabric defect.